Return & refund policy
Last Updated: November 5, 2026
Currency: United States Dollar (USD)
Walwdfurn, operated by WALWDFURN LLC, accepts eligible returns of Wooden Tissue Boxes under the conditions described in this policy.
This policy explains the return window, return eligibility, product-condition requirements, return authorization, return-shipping responsibility, damaged or defective products, missing components, refund timing, and refund method.
1. Return Window
Customers may request an eligible return within:
30 calendar days from the carrier-confirmed delivery date
The return period begins on the date carrier tracking shows the applicable product as delivered.
If an order is delivered in multiple packages, the return period begins when the final required package for the applicable product has been delivered.
Requests submitted after the 30-day return period may be declined unless applicable law provides additional rights.
2. Eligible Return Reasons
Customers may request a return if:
The customer changed their mind
The wrong Wooden Tissue Box was ordered
The wrong design, finish, size, or variant was selected
The product does not fit the customer's intended tissue package
The product does not suit the intended surface or room
The product arrived damaged
The product is defective
The wrong product was delivered
A required component is missing
The shipment is materially incomplete
The product is materially different from its applicable listing
Return eligibility depends on both the reason for the request and the condition of the product.
3. Change-of-Mind Returns
For an eligible change-of-mind return, the Wooden Tissue Box should generally be:
Unused or only reasonably inspected
Clean
Unmodified
Complete
Free from customer-caused damage
Returned with all originally included components
Securely packaged for return transportation
Reasonable unpacking and inspection do not automatically make the product ineligible for return.
4. Product Condition
All important components originally supplied with the Wooden Tissue Box should be included in the return.
Depending on the specific product, these may include:
Wooden Tissue Box
Removable lid where applicable
Sliding panel where applicable
Bottom panel where applicable
Other product-specific components
Instructions where included
Missing important components may affect return eligibility or the refundable amount where legally permitted.
5. Used or Modified Products
Change-of-mind eligibility may be affected if the product has been:
Substantially used
Painted
Stained
Refinished
Drilled
Cut
Glued
Permanently modified
Damaged through misuse
Damaged through improper cleaning or care
This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.
6. How to Request a Return
Contact Walwdfurn before sending any product back.
Email: contact@walwdfurn.com
Use the subject line:
Return Request – Order #[Order Number]
Please include:
Full name
Order number
Email address used during checkout
Product being returned
Applicable design, finish, size, or variant
Quantity
Reason for the return
Photos or video where relevant
Providing complete information helps us review the request more efficiently.
7. Return Authorization
A return must be authorized by Walwdfurn before the product is shipped back.
After reviewing the request, Walwdfurn may provide:
Approved return address
Return instructions
Packaging instructions
Carrier instructions
Prepaid return label where applicable
Return authorization does not automatically mean that a refund has already been approved.
The returned product may still need to be received and inspected.
8. Return Address
The Walwdfurn business address is not automatically the return-processing address.
Do not independently send returns to:
3654 INDUSTRIAL PARKWAY
BIRMINGHAM, AL 35217
United States
unless Walwdfurn specifically provides this address in written return instructions.
Unauthorized returns may be delayed or difficult to identify.
9. Change-of-Mind Return Shipping
For eligible returns caused by a change of mind, incorrect customer selection, incompatible tissue-package size, or the product not being suitable for the customer's intended surface:
The customer is responsible for return shipping costs.
Change-of-mind return shipping costs are generally nonrefundable unless applicable law requires otherwise.
10. Damaged, Defective, Incorrect, or Incomplete Products
If a Wooden Tissue Box arrives damaged, defective, incorrect, or materially incomplete because of a Walwdfurn fulfillment error:
Walwdfurn covers reasonable authorized return shipping costs.
Depending on the verified issue, Walwdfurn may provide:
Replacement component
Replacement product
Authorized return
Refund
Please contact Walwdfurn before arranging return shipping independently.
11. Reporting a Damaged Product
If your Wooden Tissue Box arrives damaged, contact:
Please provide:
Order number
Photo of the shipping label
Photos of the outer shipping carton
Photos of internal protective packaging
Clear photos of the Wooden Tissue Box
Photos of the damaged area
Video where useful
Brief description of the issue
Please keep the product and packaging until Walwdfurn confirms the next step.
12. Reporting a Defective Product
If the Wooden Tissue Box has a structural or functional issue, contact Walwdfurn and explain the problem.
Where useful, we may request photos or video showing:
Lid or panel operation
Tissue opening
Structural issue
Surface issue
Other reported product condition
Please avoid permanent modification or repair before the issue has been reviewed.
If the issue is verified, Walwdfurn may provide an appropriate replacement, return, or refund resolution.
13. Missing Components
If a required component appears to be missing, please inspect:
Product box
Protective inserts
Internal packaging
Component packaging
All delivered packages
If the component is still missing, contact Walwdfurn.
Where practical, Walwdfurn may provide the missing component without requiring the complete Wooden Tissue Box to be returned.
14. Wrong Product Received
If you receive a Wooden Tissue Box, design, finish, size, or variant different from the one shown on your order confirmation, contact Walwdfurn as soon as reasonably possible.
Please avoid substantial use or permanent modification until the issue has been reviewed.
We may request photographs of:
Product
Packaging
Shipping label
15. Tissue-Package Compatibility
Commercial tissue packages may vary in:
Length
Width
Height
Shape
Opening position
Packaging construction
Tissue count
Customers should compare the applicable product dimensions with the tissue package they intend to use.
If the Wooden Tissue Box accurately matches its published dimensions and compatibility information but does not fit the customer's particular tissue package, an otherwise eligible return will generally be treated as a change-of-mind return.
16. Internal and External Dimensions
The exterior dimensions of a Wooden Tissue Box do not necessarily represent the usable space inside.
Internal dimensions may be affected by:
Wall thickness
Lid construction
Base construction
Internal supports
Decorative features
Other structural elements
Where internal measurements are provided, customers should use those measurements when evaluating compatibility.
If published measurements were materially inaccurate, contact Walwdfurn for review.
17. Tissue Opening and Refill Method
Customers should review the applicable product listing for information regarding:
Tissue-opening shape
Opening dimensions where provided
Removable lid
Sliding panel
Bottom opening
Other refill methods
If the product matches its published design but the customer prefers a different opening or refill method, an otherwise eligible return will generally be treated as a change-of-mind return.
18. Natural Material Variation
Where natural wood or another naturally variable material is used, reasonable differences may appear in:
Grain
Tone
Texture
Natural markings
Knots where applicable
Surface patterns
Reasonable natural variation is not automatically considered a defect when it is consistent with the product material and description.
19. Color and Finish
Product appearance may vary somewhat because of:
Photography lighting
Camera exposure
Screen brightness
Monitor calibration
Mobile-device settings
Room lighting
Viewing angle
Natural material variation
Minor display-related differences do not automatically make the product defective.
If the physical product is materially different from its applicable listing, contact Walwdfurn for review.
20. Material Expectations
Customers should rely on the applicable product listing for exact material information.
The term Wooden Tissue Box does not automatically mean that every product is:
Entirely solid wood
Made from a particular wood species
Waterproof
Moisture-proof
Handmade
Handcrafted
Made using a specific manufacturing method
A return based solely on an assumption not stated in the applicable product listing will generally be treated according to the actual published product information.
21. Care-Related Damage
Customers should follow applicable product-care information.
Depending on the product's material and finish, damage may result from:
Standing water
Prolonged moisture
Excessive heat
Harsh chemicals
Abrasive cleaning
Improper cleaning products
Improper storage
Customer-caused damage may affect change-of-mind return eligibility where legally permitted.
This does not affect claims for defects or damage that existed when the product was delivered.
22. Return Packaging
Returned products must be securely packaged.
Whenever reasonably possible, reuse the original:
Product box
Outer shipping carton
Protective wrapping
Foam
Internal supports
Protective inserts
Component protection
If the original packaging is unavailable, use sturdy replacement packaging suitable for safe transportation.
23. Damage During Return Shipping
Customers are responsible for taking reasonable care when packaging a change-of-mind return.
Where legally permitted, the refundable amount may be affected if the product is materially damaged during return transportation because of clearly inadequate packaging.
Any adjustment will be based on the actual condition of the returned product.
24. No Standard Restocking Fee
Walwdfurn does not charge a standard restocking fee for eligible authorized returns.
There is also no standard:
Return-authorization fee
Return-processing fee
Administrative return fee
A reasonable adjustment may apply where legally permitted if the returned product has:
Customer-caused damage
Missing components
Significant modification
Improper-care damage
Materially incomplete contents
Another condition that substantially reduces its value
25. Return Inspection
After an authorized return reaches the approved return location, Walwdfurn may inspect:
Product identity
Design or variant
Overall condition
Wooden surfaces
Lid or panel where applicable
Tissue opening
Included components
Signs of use
Customer-caused damage
Permanent modifications
Customer-reported issue
Return packaging
Inspection is completed before the refund is finalized.
26. Refund Approval
A refund becomes eligible after:
The return has been authorized
The product has been received
The product has been inspected
The return has been approved under this policy
Where a full refund applies, Walwdfurn refunds the eligible amount paid for the returned product.
27. Refund Processing Time
After an eligible return has been received, inspected, and approved, Walwdfurn normally submits the refund within:
7 business days after return approval
The customer's bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears.
28. Refund Method
Approved refunds are normally returned to the:
Original payment method used for the purchase
Credit or debit card refunds are returned to the original card.
PayPal refunds are returned to the original PayPal transaction where applicable.
Other supported payment-service refunds are returned through the original transaction.
Refunds generally cannot be redirected to:
Another card
Another person's account
An unrelated bank account
Another unrelated payment method
29. Refund Currency
Approved refunds are processed in:
United States Dollars (USD)
If the original payment was converted into another currency, the local-currency refund may differ because of:
Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies
Walwdfurn does not control these independent conversion differences.
30. Original Shipping Charges
For a standard change-of-mind return:
Original outbound shipping charges are generally nonrefundable.
If the return is caused by a verified:
Damaged product
Defective product
Incorrect product
Materially incomplete shipment
Walwdfurn fulfillment error
eligible standard outbound shipping charges may be refunded where appropriate.
31. Free Shipping Orders
An order that originally qualified for free standard shipping does not automatically qualify for free return shipping.
For eligible change-of-mind returns:
The customer is responsible for return shipping costs.
For verified damaged, defective, incorrect, or materially incomplete products caused by Walwdfurn:
Walwdfurn covers reasonable authorized return shipping costs.
32. Higher-Value Products
Some Walwdfurn Wooden Tissue Boxes may have a higher purchase value.
Customers should carefully follow:
Return authorization
Packaging instructions
Carrier instructions
Do not independently ship a higher-value product to an unconfirmed return address.
33. Exchanges
Walwdfurn does not offer standard direct exchanges.
If you want another:
Wooden Tissue Box
Design
Finish
Size
Variant
please return the original eligible product and place a separate order for the preferred item.
A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.
34. Partial Returns
If an order contains multiple products, customers may return selected eligible items.
Each returned product must individually meet the applicable return requirements.
A partial return may affect:
Promotional discounts
Bundle pricing
Minimum-order promotions
Free-shipping eligibility
where applicable and legally permitted.
35. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically:
An approved cancellation
An authorized return
An approved refund
The shipment may need to return to an approved location and be inspected before refund eligibility can be determined.
Carrier-return charges may apply where legally permitted.
36. Returned-to-Sender Shipments
A shipment may be returned to sender because of:
Incorrect address
Incomplete address
Repeated failed-delivery attempts
Failure to collect the shipment
Recipient refusal
Restricted delivery access
Customs-related issues
Walwdfurn will review the circumstances after the shipment has been returned.
Customer-related return or reshipping charges may apply where legally permitted.
37. Order Cancellation
Pre-shipment cancellations are governed by our Cancel My Order / Cancellation Policy.
Customers may request cancellation within:
24 hours after placing the order
provided fulfillment can still reasonably be stopped.
Once an order has entered carrier processing, standard pre-shipment cancellation generally no longer applies.
38. International Returns
International returns may require additional:
Carrier documentation
Customs documentation
Return declarations
Product information
Package information
Please wait for Walwdfurn return instructions before arranging international return transportation.
39. Duties, VAT, GST, and Customs Charges
Refund treatment for:
Import duties
VAT
GST
Brokerage charges
Customs-processing fees
may depend on:
Destination country
Return reason
Whether Walwdfurn collected the charge
Applicable customs requirements
Applicable law
Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund procedures.
40. Business Address
Walwdfurn's published business address is:
3654 INDUSTRIAL PARKWAY
BIRMINGHAM, AL 35217
United States
This address is provided for business-identification and customer-contact purposes.
It should not automatically be treated as a:
Return-processing location
Warehouse
Shipping origin
Manufacturing location
Customer pickup point
unless Walwdfurn specifically confirms otherwise.
41. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove or restrict consumer rights that cannot legally be waived.
Where applicable law provides greater protection, the mandatory legal requirement takes priority.
42. Changes to This Policy
Walwdfurn may update this Return & Refund Policy when:
Return procedures change
Shipping arrangements change
Payment procedures change
Product operations change
Business practices change
Applicable requirements change
The Last Updated date will be revised when an updated version is published.
43. Contact Walwdfurn
For returns, refunds, damaged products, defective products, incorrect orders, missing components, or other return-related questions, contact:
WALWDFURN LLC
Brand: Walwdfurn
Business Address:
3654 INDUSTRIAL PARKWAY
BIRMINGHAM, AL 35217
United States
Phone: +1 (708) 989-5129
Email: contact@walwdfurn.com
Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time
For return requests, use:
Return Request – Order #[Order Number]
For an existing order, please include your Order ID whenever available.