Return and Refund Policy

Last Updated: November 5, 2026
Currency: United States Dollar (USD)

Walwdfurn, operated by WALWDFURN LLC, accepts eligible returns of Wooden Tissue Boxes under the conditions described in this policy.

This policy explains the return window, return eligibility, product-condition requirements, return authorization, return-shipping responsibility, damaged or defective products, missing components, refund timing, and refund method.

1. Return Window

Customers may request an eligible return within:

30 calendar days from the carrier-confirmed delivery date

The return period begins on the date carrier tracking shows the applicable product as delivered.

If an order is delivered in multiple packages, the return period begins when the final required package for the applicable product has been delivered.

Requests submitted after the 30-day return period may be declined unless applicable law provides additional rights.

2. Eligible Return Reasons

Customers may request a return if:

The customer changed their mind

The wrong Wooden Tissue Box was ordered

The wrong design, finish, size, or variant was selected

The product does not fit the customer's intended tissue package

The product does not suit the intended surface or room

The product arrived damaged

The product is defective

The wrong product was delivered

A required component is missing

The shipment is materially incomplete

The product is materially different from its applicable listing

Return eligibility depends on both the reason for the request and the condition of the product.

3. Change-of-Mind Returns

For an eligible change-of-mind return, the Wooden Tissue Box should generally be:

Unused or only reasonably inspected

Clean

Unmodified

Complete

Free from customer-caused damage

Returned with all originally included components

Securely packaged for return transportation

Reasonable unpacking and inspection do not automatically make the product ineligible for return.

4. Product Condition

All important components originally supplied with the Wooden Tissue Box should be included in the return.

Depending on the specific product, these may include:

Wooden Tissue Box

Removable lid where applicable

Sliding panel where applicable

Bottom panel where applicable

Other product-specific components

Instructions where included

Missing important components may affect return eligibility or the refundable amount where legally permitted.

5. Used or Modified Products

Change-of-mind eligibility may be affected if the product has been:

Substantially used

Painted

Stained

Refinished

Drilled

Cut

Glued

Permanently modified

Damaged through misuse

Damaged through improper cleaning or care

This does not affect legitimate claims involving products that arrived damaged, defective, incorrect, incomplete, or materially misdescribed.

6. How to Request a Return

Contact Walwdfurn before sending any product back.

Email: contact@walwdfurn.com

Use the subject line:

Return Request – Order #[Order Number]

Please include:

Full name

Order number

Email address used during checkout

Product being returned

Applicable design, finish, size, or variant

Quantity

Reason for the return

Photos or video where relevant

Providing complete information helps us review the request more efficiently.

7. Return Authorization

A return must be authorized by Walwdfurn before the product is shipped back.

After reviewing the request, Walwdfurn may provide:

Approved return address

Return instructions

Packaging instructions

Carrier instructions

Prepaid return label where applicable

Return authorization does not automatically mean that a refund has already been approved.

The returned product may still need to be received and inspected.

8. Return Address

The Walwdfurn business address is not automatically the return-processing address.

Do not independently send returns to:

3654 INDUSTRIAL PARKWAY
BIRMINGHAM, AL 35217
United States

unless Walwdfurn specifically provides this address in written return instructions.

Unauthorized returns may be delayed or difficult to identify.

9. Change-of-Mind Return Shipping

For eligible returns caused by a change of mind, incorrect customer selection, incompatible tissue-package size, or the product not being suitable for the customer's intended surface:

The customer is responsible for return shipping costs.

Change-of-mind return shipping costs are generally nonrefundable unless applicable law requires otherwise.

10. Damaged, Defective, Incorrect, or Incomplete Products

If a Wooden Tissue Box arrives damaged, defective, incorrect, or materially incomplete because of a Walwdfurn fulfillment error:

Walwdfurn covers reasonable authorized return shipping costs.

Depending on the verified issue, Walwdfurn may provide:

Replacement component

Replacement product

Authorized return

Refund

Please contact Walwdfurn before arranging return shipping independently.

11. Reporting a Damaged Product

If your Wooden Tissue Box arrives damaged, contact:

contact@walwdfurn.com

Please provide:

Order number

Photo of the shipping label

Photos of the outer shipping carton

Photos of internal protective packaging

Clear photos of the Wooden Tissue Box

Photos of the damaged area

Video where useful

Brief description of the issue

Please keep the product and packaging until Walwdfurn confirms the next step.

12. Reporting a Defective Product

If the Wooden Tissue Box has a structural or functional issue, contact Walwdfurn and explain the problem.

Where useful, we may request photos or video showing:

Lid or panel operation

Tissue opening

Structural issue

Surface issue

Other reported product condition

Please avoid permanent modification or repair before the issue has been reviewed.

If the issue is verified, Walwdfurn may provide an appropriate replacement, return, or refund resolution.

13. Missing Components

If a required component appears to be missing, please inspect:

Product box

Protective inserts

Internal packaging

Component packaging

All delivered packages

If the component is still missing, contact Walwdfurn.

Where practical, Walwdfurn may provide the missing component without requiring the complete Wooden Tissue Box to be returned.

14. Wrong Product Received

If you receive a Wooden Tissue Box, design, finish, size, or variant different from the one shown on your order confirmation, contact Walwdfurn as soon as reasonably possible.

Please avoid substantial use or permanent modification until the issue has been reviewed.

We may request photographs of:

Product

Packaging

Shipping label

15. Tissue-Package Compatibility

Commercial tissue packages may vary in:

Length

Width

Height

Shape

Opening position

Packaging construction

Tissue count

Customers should compare the applicable product dimensions with the tissue package they intend to use.

If the Wooden Tissue Box accurately matches its published dimensions and compatibility information but does not fit the customer's particular tissue package, an otherwise eligible return will generally be treated as a change-of-mind return.

16. Internal and External Dimensions

The exterior dimensions of a Wooden Tissue Box do not necessarily represent the usable space inside.

Internal dimensions may be affected by:

Wall thickness

Lid construction

Base construction

Internal supports

Decorative features

Other structural elements

Where internal measurements are provided, customers should use those measurements when evaluating compatibility.

If published measurements were materially inaccurate, contact Walwdfurn for review.

17. Tissue Opening and Refill Method

Customers should review the applicable product listing for information regarding:

Tissue-opening shape

Opening dimensions where provided

Removable lid

Sliding panel

Bottom opening

Other refill methods

If the product matches its published design but the customer prefers a different opening or refill method, an otherwise eligible return will generally be treated as a change-of-mind return.

18. Natural Material Variation

Where natural wood or another naturally variable material is used, reasonable differences may appear in:

Grain

Tone

Texture

Natural markings

Knots where applicable

Surface patterns

Reasonable natural variation is not automatically considered a defect when it is consistent with the product material and description.

19. Color and Finish

Product appearance may vary somewhat because of:

Photography lighting

Camera exposure

Screen brightness

Monitor calibration

Mobile-device settings

Room lighting

Viewing angle

Natural material variation

Minor display-related differences do not automatically make the product defective.

If the physical product is materially different from its applicable listing, contact Walwdfurn for review.

20. Material Expectations

Customers should rely on the applicable product listing for exact material information.

The term Wooden Tissue Box does not automatically mean that every product is:

Entirely solid wood

Made from a particular wood species

Waterproof

Moisture-proof

Handmade

Handcrafted

Made using a specific manufacturing method

A return based solely on an assumption not stated in the applicable product listing will generally be treated according to the actual published product information.

21. Care-Related Damage

Customers should follow applicable product-care information.

Depending on the product's material and finish, damage may result from:

Standing water

Prolonged moisture

Excessive heat

Harsh chemicals

Abrasive cleaning

Improper cleaning products

Improper storage

Customer-caused damage may affect change-of-mind return eligibility where legally permitted.

This does not affect claims for defects or damage that existed when the product was delivered.

22. Return Packaging

Returned products must be securely packaged.

Whenever reasonably possible, reuse the original:

Product box

Outer shipping carton

Protective wrapping

Foam

Internal supports

Protective inserts

Component protection

If the original packaging is unavailable, use sturdy replacement packaging suitable for safe transportation.

23. Damage During Return Shipping

Customers are responsible for taking reasonable care when packaging a change-of-mind return.

Where legally permitted, the refundable amount may be affected if the product is materially damaged during return transportation because of clearly inadequate packaging.

Any adjustment will be based on the actual condition of the returned product.

24. No Standard Restocking Fee

Walwdfurn does not charge a standard restocking fee for eligible authorized returns.

There is also no standard:

Return-authorization fee

Return-processing fee

Administrative return fee

A reasonable adjustment may apply where legally permitted if the returned product has:

Customer-caused damage

Missing components

Significant modification

Improper-care damage

Materially incomplete contents

Another condition that substantially reduces its value

25. Return Inspection

After an authorized return reaches the approved return location, Walwdfurn may inspect:

Product identity

Design or variant

Overall condition

Wooden surfaces

Lid or panel where applicable

Tissue opening

Included components

Signs of use

Customer-caused damage

Permanent modifications

Customer-reported issue

Return packaging

Inspection is completed before the refund is finalized.

26. Refund Approval

A refund becomes eligible after:

The return has been authorized

The product has been received

The product has been inspected

The return has been approved under this policy

Where a full refund applies, Walwdfurn refunds the eligible amount paid for the returned product.

27. Refund Processing Time

After an eligible return has been received, inspected, and approved, Walwdfurn normally submits the refund within:

7 business days after return approval

The customer's bank, card issuer, PayPal, or other payment provider may require additional time before the refund appears.

28. Refund Method

Approved refunds are normally returned to the:

Original payment method used for the purchase

Credit or debit card refunds are returned to the original card.

PayPal refunds are returned to the original PayPal transaction where applicable.

Other supported payment-service refunds are returned through the original transaction.

Refunds generally cannot be redirected to:

Another card

Another person's account

An unrelated bank account

Another unrelated payment method

29. Refund Currency

Approved refunds are processed in:

United States Dollars (USD)

If the original payment was converted into another currency, the local-currency refund may differ because of:

Exchange-rate changes

Currency-conversion fees

Bank policies

Payment-provider policies

Walwdfurn does not control these independent conversion differences.

30. Original Shipping Charges

For a standard change-of-mind return:

Original outbound shipping charges are generally nonrefundable.

If the return is caused by a verified:

Damaged product

Defective product

Incorrect product

Materially incomplete shipment

Walwdfurn fulfillment error

eligible standard outbound shipping charges may be refunded where appropriate.

31. Free Shipping Orders

An order that originally qualified for free standard shipping does not automatically qualify for free return shipping.

For eligible change-of-mind returns:

The customer is responsible for return shipping costs.

For verified damaged, defective, incorrect, or materially incomplete products caused by Walwdfurn:

Walwdfurn covers reasonable authorized return shipping costs.

32. Higher-Value Products

Some Walwdfurn Wooden Tissue Boxes may have a higher purchase value.

Customers should carefully follow:

Return authorization

Packaging instructions

Carrier instructions

Do not independently ship a higher-value product to an unconfirmed return address.

33. Exchanges

Walwdfurn does not offer standard direct exchanges.

If you want another:

Wooden Tissue Box

Design

Finish

Size

Variant

please return the original eligible product and place a separate order for the preferred item.

A replacement provided because of verified damage, defect, incorrect shipment, or missing components is not considered a standard exchange.

34. Partial Returns

If an order contains multiple products, customers may return selected eligible items.

Each returned product must individually meet the applicable return requirements.

A partial return may affect:

Promotional discounts

Bundle pricing

Minimum-order promotions

Free-shipping eligibility

where applicable and legally permitted.

35. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically:

An approved cancellation

An authorized return

An approved refund

The shipment may need to return to an approved location and be inspected before refund eligibility can be determined.

Carrier-return charges may apply where legally permitted.

36. Returned-to-Sender Shipments

A shipment may be returned to sender because of:

Incorrect address

Incomplete address

Repeated failed-delivery attempts

Failure to collect the shipment

Recipient refusal

Restricted delivery access

Customs-related issues

Walwdfurn will review the circumstances after the shipment has been returned.

Customer-related return or reshipping charges may apply where legally permitted.

37. Order Cancellation

Pre-shipment cancellations are governed by our Cancel My Order / Cancellation Policy.

Customers may request cancellation within:

24 hours after placing the order

provided fulfillment can still reasonably be stopped.

Once an order has entered carrier processing, standard pre-shipment cancellation generally no longer applies.

38. International Returns

International returns may require additional:

Carrier documentation

Customs documentation

Return declarations

Product information

Package information

Please wait for Walwdfurn return instructions before arranging international return transportation.

39. Duties, VAT, GST, and Customs Charges

Refund treatment for:

Import duties

VAT

GST

Brokerage charges

Customs-processing fees

may depend on:

Destination country

Return reason

Whether Walwdfurn collected the charge

Applicable customs requirements

Applicable law

Charges paid directly to an independent carrier, customs authority, or brokerage provider may be subject to that organization's own refund procedures.

40. Business Address

Walwdfurn's published business address is:

3654 INDUSTRIAL PARKWAY
BIRMINGHAM, AL 35217
United States

This address is provided for business-identification and customer-contact purposes.

It should not automatically be treated as a:

Return-processing location

Warehouse

Shipping origin

Manufacturing location

Customer pickup point

unless Walwdfurn specifically confirms otherwise.

41. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict consumer rights that cannot legally be waived.

Where applicable law provides greater protection, the mandatory legal requirement takes priority.

42. Changes to This Policy

Walwdfurn may update this Return & Refund Policy when:

Return procedures change

Shipping arrangements change

Payment procedures change

Product operations change

Business practices change

Applicable requirements change

The Last Updated date will be revised when an updated version is published.

43. Contact Walwdfurn

For returns, refunds, damaged products, defective products, incorrect orders, missing components, or other return-related questions, contact:

WALWDFURN LLC

Brand: Walwdfurn

Business Address:
3654 INDUSTRIAL PARKWAY
BIRMINGHAM, AL 35217
United States

Phone: +1 (708) 989-5129

Email: contact@walwdfurn.com

Support Hours: Monday through Sunday, 8:00 AM to 5:00 PM Central Time

For return requests, use:

Return Request – Order #[Order Number]

For an existing order, please include your Order ID whenever available.